We do not accept returns or exchanges unless the item you purchased is defective or was damaged prior to shipment. If you receive a defective or damaged item, please contact us at Katie@DrEarth.com with details of the product and the defect/damage as listed below.
All Refund/Return requests must include the following information via email or return:
1) Details of the Product (Name, Size, SKU)
2) Order Date
3) PO/Invoice number
4) Description of the defect/damage
5) Picture(s) of the damage
Upon notification of the damaged/defective product, we will fully examine it and notify you via e-mail, within 30 Days, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, by issuing a credit to your account or by refund.
Credits are not guaranteed. To check the status of a refund/credit request send an email to Katie@DrEarth.com. If credits are assumed and applied to future payments without approval from Dr. Earth, that amount will remain open and shown as outstanding on your account.
Some items are non-refundable and non-exchangeable. These include:
1) Expired Products
2) Damage to Products post-shipping
3) Damages/Defective products without all the required information listed previously
4) Damages caused in transit if shipping is paid for by Customer/Distributor/Retailer.
5) Overstock items